TERMS & CONDITIONS + PRIVACY POLICY
Please reach us at ella@cuteandclassy.uk if you cannot find an answer to your question.
All Parcels will be sent by Royal Mail.
Please allow up to 10 working days for uk order to arrive.
please note:
Canceling an order after its been dispatched
- If you would like to cancel an order after it's been dispatched you will need to let me know via email ella@cuteandclassy.uk and cover return shipping costs ( we suggest using a trackable method).
It must be returned within 30 days from delivery, once i receive the items you will receive a refund excluding the postage costs and banking fee of £1-£3
Canceling an order before its been dispatched
- if you would like cancel an order and it hasn't been dispatched you will need to let me know via email ella@cuteandclassy.uk and you will receive a refund excluding only the banking fee of £1-£3
Returning an item/s
- If you would like to return an item because you have changed your mind you will need to let me know via email ella@cuteandclassy.uk and cover return shipping costs ( we suggest using a trackable method).
It must be returned within 30 days from delivery, once i receive the items you will receive a refund excluding the postage costs and banking fee of £1-£3
however; if the item is damaged or faulty, then you will not be responsible for postage costs
all refunds will have a small free due to my websites banking having a fee to refund purchase.
orders/items under £30 - £1 approximately
orders/items £30 - £90 - £2 approximately
orders/items over £90 - £3 approximately
postage costs refund
all postage costs are non refundable once orders have been processed / dispatched
if you have received an email saying ''your order has been dispatched'' and would like to track your order please send me an email to ella@cuteandclassy.uk and i will send you over your royal mail tracking number ASAP
We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with order confirmations and product review requests). Additionally, we use this Order Information to:
- Communicate with you;
- Screen our orders for potential risk or fraud; and
- When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
Uk delivery
depending on holidays and strikes uk orders usually take between 5 - 10 working days
Europe
orders should arrive within 7 - 15 working days
USA and Canada
orders should arrive within 10 - 14 working days
the rest of the world
orders should arrive within 10 - 21 working days
this is just an estimate so orders can arrive a couple days sooner or later
however I aim to get all orders out as soon as possible.
Uk
Under £30 = £5.55
£30+ = free
Europe
Under £55 = £12
£50+ = free
International
Under £100 = £17
£100+ = free
By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.
I’m on holiday x
Im on holiday until April 23rd so any orders placed before then won’t be shipped until April 24th x